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Troll And Toad Reviews
Lewis Alligood
2019-08-06 15:26:28
THIS NEEDS TO BE RESOLVED (Has been resolved)
In the past I have had good confirmation and yes its true they will take cards off of your order if they go up in price to sell the next day. But this issue is about my order recently. I have not gotten any kind of shipping details or anything. Just a confirmation saying my card was charged. They say as soon as your payment goes through they ship. My payment went through 3 days ago and still no confirmation. I have emailed them twice. No reply when in the past they have been good about replying. If any troll and toad admin sees this my order number is #8328726. Until this issue is fixed and the cards I ordered are shipped. I will not change my rating. I really hope they are not holding my cards to see if they went up in price. That is bad business. Order finally shipped after emails and complaints. Thank you. Will be looking forward to them. Word of advice to anyone who shops on this site. Do it on a weekday. Mon-Friday.
Pedro Oliveira
2019-07-28 00:31:29
They have very good prices
They have very good prices, sadly it gets too long to arrive to europe, it took me 40 days. Got the economy shipping and they arrive in good condition. Still think it is worth it to buy in here but be advised that it will take a long time to arrive
Idontwant Totell
2020-03-03 19:26:05
No issues with order
Ordered about 7 Pokemon cards, came to about $5. After 4 days got the notice they shipped, and they arrived on the 7th day after placing it. So I got a confirmation when I placed the order, got a notice when it shipped, got what I shipped and they were in fine shape, and a week from placing my order I'm happy.
Amanda D
2017-08-26 21:42:37
I've read many poor reviews regarding …
I've read many poor reviews regarding Troll and Toad, however, my experience has been completely positive! I ordered approximately 15 single cards from them. I immediately received email confirmation and my cards were shipped out within 2 days, with a tracking number provided. I received my cards (in great condition) a few days later. Will continue to buy from here!
Shashi Naraine
2018-12-03 15:33:51
They had a coupon code for 10% off…
They had a coupon code for 10% off which I didn’t know about. I politely asked them for the discount after I order. They refused to apply it.Edit: i asked them politely again and explained the situation. They have refunded me the 10%!!. Ty very much Troll and Toad! Will be ordering from them again.
Sunny Huang
2018-02-14 04:55:18
Specifics on Customer Service, Quality, Shipping ,and Price
“Hello guys, 3- times customer of TrollandToad with over 800 USD in purchases. I'd like to give some specifics of my experiences so far with this company. Shipping and handling: As many reviews previous to mine has stated, the shipping and handling time of the company is a bit long. All three of my orders took about 5 business days to proceed and shipping about a week and a half to Canada. Their contents are nicely packed and protected. So if you're a bit impatient with your cards and want it on the spot or within a few days, I would not advise choosing this company. However, if you're patient and can spend some time with their customer service team (which I will go into detail later), I recommend this company. Card/booster pack condition: I have NOT bought a full booster pack from these guys, so I cannot verify whether they have gone through their booster boxes or not prior to shipping. However, I did purchase 20 COTD booster packs from them within one order. The pull rates were exactly as what I was expecting - I got 2 secret rares and 3 ultra rares from the 20 packs, which is about how many appear in an average box of 24 boxes. Booster packs look unopened and unsearched. Their card conditions are AVERAGE. In most occasions that I order my cards, I receive it in the condition that is stated. So far I have not met up with any instances of receiving the wrong card. Near mint, cards are - well, near mint. I have not met up with any cards that I would consider a grade of PSA 10 - but generally, the scratches on the cards doesn't make it an LP condition. There was one instance where I ordered 10 random ultimate rare cards and got a LP condition card (damaged on one corner), but so far otherwise so good. Btw, a note on the random secret rare/ultimate rare lots: don't expect to hit a jackpot with it. Their purchase prices strongly reflect the prices of the cards that you'll get. Also, secret rares can include gold secret rares. Prices:Great prices. Some cards are overpriced (such as Honest 1st edition ghost rare). I advise comparing eBay and TCGplayer to TrollandToad before selecting your collection. Around 8/10 times TrollandToad ended up with a cheaper card, with some cards largely below the market value ( such as Shooting Star Dragon 1st edition ghost rare). Along with their 2.99 shipping to Canada and free USA shipping no matter how many cards you buy...I'd say that's a hell of a deal. Note: the most current order of mine took a processing time of about 4 business days - this includes emailing times (which I get into at Customer services) and is given a UPS 2 day international shipping with tracking after selecting the 2.99 Canada option. This may be due to my order size.Customer Service: Okay, I put this for the last because this section of the company is probably what will want me to return shopping with them...despite the customs fees and conversions fees that I'll face as an international customer. Note: this section is based off a 550 USD single purchase from them. I am not sure if it's because of this price tag that made their customer service much better.Be polite and respectful to their service team, and they will treat you the same. I spent a few days contacting them on the condition of the cards of my order - particularly because I was purchasing ghost rares and scratches are VERY common in this rarity. Through the course of about 15 emails back and forth, they were able to have the warehouse team double check my card conditions, send some pictures, as well as giving the option to take cards that don't meet my requirements after placing my order. Customer service hours are however a bit limited - they do not work on weekends, and you won't get any emails past 5 pm EST it seems... which is understandable for me since I expect them to be regular humans working 9-5. I will be receiving my cards roughly tomorrow and will be updating this review on whether "the best condition cards pulled out from the lot" are actually, well, in at least decent condition. I DO NOT HAVE ANY EXPERIENCE WITH SELLING THEM CARDS. Some improvements I'd like to see them do: 1. Add a card price fluctuation trendline for their cards like TCG player does. 2. The Google sign in for their website is total crap lol. Every time it tells me it's unsafe and needs me to verify a few things. GET YOURSELF VERIFIED. 3. Be more careful with shipping out cards. Even one damaged card or wrong rarity in an order of near mint cards can ruin the customer experience - AND IT HAS RUINED IT FOR MANY! 4. Do a weekly deal thing (if they haven't already)5. Have a price match option6. Generate auto-reply emails for the weekends. 7. Changing card information apparently takes me to the same page that is for check out. It's a bit confusing. MAKE A SEPARATE TAB FOR CHANGING ADDRESS AND CARD INFORMATION. 8. Add a enlarge option for cards once we enter the card specifics page.9. BETTER SELL IN SERVICE??”
Ali
2019-08-09 03:46:37
[Resolved] Buylist not being processed or paid for for more than 2 weeks with Zero communication
*Update*I have reached them on Facebook where I found immidiate assistance and the issue was resolved a few days later. I do hope your support chanel throughtout various platforms become more consistant as it is a bit wierd to be instantly available on facebook but mostly absence on your own website.I will continue support Trollandtoad as I have been for years as they commited to a solution in paying me for the order, and will give them a higher rating after a few transactions if they go right.*End of Update**Initial Review*I have bought from trollandtoad.com many times in the past and it will mostly go fine (with an exception of some cheap cards being recieved below the advertised condition but I'll still ignore it although I have video evidence of every single package opening), however this is my first experience in selling to them. I have been trading with collectables for years and with almost excellent ratings on multiple platforms both locally and internationally (references could be provided if you care lol).I have decided to sell some cards to Trollandtoad and communicated with them (since I'm international) I asked them on the procedures, logistics, etc. and agreed to proceed further with the deal. I have submitted 3 buylist orders and send them as follows:1 order worth $100+ paid in store credit.2 orders (combined in 1 package), 1 worth $40+ store credit and another $400+ to be paid by through paypal. Now the 2 orders in 1 package (#394020 & #394231) have arrived their facility on the 25th of July and the $40+ order (#394020) has been processed and cleared but the 400+ bucks order (#394231) has not yet be porocessed or even updated in the system, as if it was never sent to them.The 3rd order has arrived a few days later and was processed quickly within 2 worjking days.I have emailed them 3 times throughout the past 15 days with absolute no replies while they used to reply me within a day or 2 when I used to buy things or enquire on details. They promise in their Terms and Conditions is that "All payments are generally made within 5 business days after your order is processed' and it has been more than 10 business days and they haven't even declared that they received my order! Am I about to get scammed here for $420?The order was for bulk cards (210 cards) which were well organized, packaged and impossible to miss (since they noticed and processed the small stack of $40 in the same package long ago) so it really shouldn't take longer to process than the other order in the same package.I have heard negative reviews about them but I still do trust them as I have bought from them multiple times and as a business person myself, I beleive in maintaining good buyer/seller relationaship as it's crucial to every business person and you can literally be put out of business these days where competition is fierce. Cards and collectable hobby is a growing business and if they continue to go downhill they'll soon be replaced with a better company .. look at TCG and how they treat their buyers with respect and professionalism, if they start selling to international buyers they'll affect trollandtoad business.I hope this gets fixed soon so I can change my review, still can't believe my first experience in selling with them has gone terrible together with the lack of communication/responsibility shown by them.
Guinea55
2016-08-11 22:07:06
Amazing service, fast shipping
So, I currently have done 2 orders with trollandtoad and I have one that is currently being shipped and one that arrived early! So, a while ago I ordered a metagross holo card from trollandtoad and selected the 2.49 shipping for card singles and I expected it to arrive in 7-10 days (what it said) but it came early about 3-4 days later and it was USPS first class shipping. Very good place to buy pokemon cards and I would recommend it.
Louis
2017-12-06 15:11:27
Customer Service is Excellent!
Received a broken miniature (about 15 dollars) during the really busy Holiday season and I contacted them. T&T Support Shannon sent a replacement piece the next day. I usually don't write reviews but this was a really pleasant experience.
Anders Søndergaard
2010-01-29 19:50:22
Excellent customer service
trollandtoad-europe.com has an impressive customer service. I accidentally added a wrong item to my shopping cart and got past payment before I noticed. When I informed the shop about it, they were kind enough to fix it by adding the (slightly more expensive) correct item without charging extra.They also took time to go over my order and found an inconsistency in my card selection (collectors edition vs playable), suggested a (again - slightly more expensive) fix which they added without extra cost.Shipment and arrival was both swift and unproblematic.You get the feeling that there are real people behind the screen!
Troll And Toad FAQs
Can I combine Troll And Toad's Promo Codes?
No. Troll And Toad does limit the number of Promo Codes used in one single order at the same time. Usually Troll And Toad Discount Codes that can be used for a single order is very limited. Customers need to abide by the Troll And Toad's coupon usage rules.
Do I need to sign up for emails at Troll And Toad?
Yes, you need. You will not miss the membership benefits of Troll And Toad. Just need your email address and some information to become a member of Troll And Toad. Easy! And then enjoy the great convenience, and have a happy shopping experience in Troll And Toad.
How much can I save at Troll And Toad?
According to different promotional activities, the discount prices of Troll And Toad products are different, and customers can enjoy the 25% of the original price of the order. millfoundation.org provides customers with a variety of Promo Codes and different types of promotional information, and Troll And Toad shoppers can get up to 25% discounts.
How can I get social with Troll And Toad?
Do you have suggestions to help Troll And Toad improve the service? You can make suggestions on the official Troll And Toad channel on Facebook or YouTube. All suggestions are welcome by Troll And Toad! You may want to learn more about Troll And Toad, please follow the channel immediately and don't miss any opportunity to follow the latest trends.
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