20% Off Monoprice Coupon May 2021

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Monoprice Reviews

Jason Stewart
2020-04-29 17:03:12

Give them a shot

*** UPDATE***Paul the manager reached out and made me feel that he was concerned. I was upset I wanted a monitor from them that had great reviews but if a company is concerned and willing to reach out to you that is a company you should give a shot. Bravo Monoprice.comOrdered a monitor on April 19th real early in the morning. They so called shipped it on 21th after I used the chat asking about it. Monoprice used a so called Fedex shipping number. After chatting with three different employees, they kept telling me it was Fedex fault that Fedex did not update their website, even though the Fedex website said number not found and even their own website said still being processed. The three employees I chatted with said it was shipped and ill receive it on the 28th. Well 28th came and went and no monitor and their website still says being processed.

Maddie Cunnane
2020-04-23 15:16:08

Thanks Paul

the live customer service rep that I worked with was not helpful and in my opinion did not handle the situation very well. However, Paul from CS reached out right away and offered to help with my situation. Luckily I was able to resolve said issue on my own and figure out who sent a pack of guitar cables to my 2 week old daughter. I originally gave a 1 star but I’m very impressed with how fast Paul from CS reached out and offered to help which is why I chose to revise my review and increase the star value.

Eean Ovens
2020-04-14 05:30:40

*UPDATED* These guys waited 9 days to tell me…

**editing this review after monoprice responded**So I was mad and I think I kept things pretty respectful after an order wasn't fulfilled and I was told I wasn't going to receive it either. They ended up filling the order with a replacement (and a very minor upgrade) and apologizing for the situation as well paying for shipping.It is very much appreciated and they have a customer for life.----- previous review below -----These guys waited 9 days to tell me they weren't shipping my package including a ukulele for my daughter.Finally after I reached out, they told me that they weren't going to ship it.There was a problem with inventory, but they were never going to tell me and did nothing to make it right. Order at your own risk.

darren topley
2020-04-01 19:44:07

Exceptional Customer Service

I had a quality related issue with a pair of M1060C headphones. Customer Service was super quick to respond and put the problem right immediately. Such professional and speedy customer support is a rare thing in this day and age. Thank you Monoprice!!

2020-03-24 21:06:35

Monoprice has excellent customer service :)

They listened to the problems I had they gave me a refund. Thanks so much monoprice. I would recommend monoprice to anyone who wants to save money :)

Ronnie Murphy
2020-03-22 16:20:29

I am very impressed with my guitar also the shipping time was great I will order another guitar in the near future on account of all of it.…

I am very impressed with my guitar also the shipping time was great I will order another guitar in the near future on account of all of it.

get some
2020-02-29 19:18:58

Monoprice goes above and beyond.

I initially had a problem with my order around Christmas and was not happy about it. There were some emails back and forth with customer support. Monoprice (Paul) went above and beyond in my opinion to rectify and correct it. It was greatly appreciated and I will not hesitate to order from them again. Quality products at reasonable prices. Have recommended Monoprice in the past and will continue to do so. Thank you Monoprice and Paul.

2020-02-11 19:49:50

Excellent customer service

Excellent customer service - quick and got the best response I could expect. Thank you Monoprice!

Charlie Cropper
2020-02-11 19:00:46

i have been impressed with the people…

i have been impressed with the people that I have chatted with but less so in my interactions through email. The tech I seem to get each time diagnosed my problem as being the board in my printer has failed. But in my dealings with customer service, it seems to take a while and there is almost always a request for more information or or in my case the information being in the wrong file type. This has been made more difficult because it purchased my printer through Amazon. My printer has been down for a month.I do realize that I have issues that make it difficult to communicate through this but

2020-02-11 18:58:35

Customer service second to none

First off, Monoprice had the smokin' deal on the monitor mounts I wanted. Even better was they they were both available with free shipping, so DOUBLE SCORE. One got lost between UPS and USPS (not Monoprice's fault), and when the package appeared to have gone into limbo, they shipped me out another one and it got there in a day. They stand behind their customers, no doubt about it.

Beth Brandt
2020-02-11 12:59:43

I LOVE ordering from Monoprice

I LOVE ordering from Monoprice. Their cables work great for my phone, and their customer service is top-notched!

Christopher Turner
2020-02-11 12:34:51

I have shopped at monoprice for years…

I have shopped at monoprice for years and what I love most about them is they stand by their products. I specifically buy iPhone cables from monoprice because it comes with their guarantee. Their customer service is prompt, responsive and accommodating for any of your needs and is always an absolute pleasure to deal with and never a hassle, they have made a customer for life due to their excellent service in all areas!

Frank Holloway
2020-02-11 01:32:32

Who could ask for more.

Excellent products, their cables are superb. Prompt shipment and very few could beat their prices. It's always my pleasure doing business with you.

2020-02-11 01:21:02

Had an issue with a cable that was over…

Had an issue with a cable that was over a year old and they replaced it without any issues.

2020-02-11 01:07:10

It took some time but they replace a 3D…

It took some time but they replace a 3D printer that wasn't working with one that works fine.

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