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Ancestry Reviews

Michael Cardillo
2020-05-15 11:58:21

My complaint is their "cancellation" process

Below is my original review. Ancestry responded and processed my refund. I do appreciate the response and service. I still think they should improve the cancel process because right now it takes too many steps and I am sure that many are not successful. --------------------------------------------My complaint is their "cancellation" policy and mechanics. I signed up for a limited trial and made sure to go in and cancel after about 80 days of my 90 day trial. On the 90th day I was charged for the next 3 months. My account was not successfully cancelled. I went in and did it again and realized you literally have to click through about 5 levels of "are you sure?", "tell us why you are leaving", etc. I missed that the first time because it looks it cancels by displaying titles like ("Canceling Membership") but if you scroll down there is another button you have to click. This literally occurs about 5 different times. Now it's my fault for not double checking the cancellation but I think their process is deliberately obtuse. They want you to fail on the cancellation which is BS.

Tony
2020-05-11 22:24:02

A fascinating, in depth and powerful tool

On the whole I'm blown away by how good this site is.Data work is a big part to my job, so I'm demanding. Yet I'm particularly impressed how it allows you to interrogate and work with data to build a family tree.This is site is built by people who understand data and usability. That is increasingly a hard quality to get in website that constantly want to dumb down.On the flip side of that, I can imagine a lot of people will find it hard to get into the deep data interrogation and benefit from it. Power users will ultimately get the best from Ancestry. They offer you plenty of info if you're a novice don't worry, but some of the rewarding facts are when you go and do you own research and piece it together.My advice: be methodical and have patience. The one negative I have found is that it errors quite a bit - 500 errors etc. They are not all the time, but they are enough to be annoying and knock it down a star. There are also times records don't come despite it meeting all the criteria of your search. Often you have to reset and start again and there it is.But it's rare as I exit the trial and pay a subscription that I feel grateful, and want to give money to support such a fantastic and fascinating service.

Molly
2020-05-07 18:08:54

Deceptive

Good information, but deceptive service. I only wanted the free trial which I thought had been canceled. Two months later I find out that I've been paying a monthly subscription for something I have not used at all. There was no warning whatsoever that my free trial ended or that I was being charged. Now there is no way to get back my $80 that I got nothing out of.

Julia Joyce
2020-04-30 17:57:18

Very helpful and friendly

April Beougher
2020-04-29 17:47:47

Great Customer Service

I bought my daughter a kit and she didnt do the complete registration for it and no longer had the info for it. When I called to inquire about it, they offered to send me out a new kit free of charge. Thank you!

Kristi Landphere
2020-04-28 18:26:00

They answered my questions I had.

Gary Joseph Salyer
2020-04-27 13:28:57

Gran is a great employee

Gran is a great employee. He treated me with respect and was able to answer my questions and help me with my additional DNA kit that I ordered online.

Hollie Hethorn McCafferty
2020-04-25 20:19:29

Debbie very nicely helped with password reset.

Debbie was very kind, polite and helpful.

CJ Daniels
2020-04-23 17:21:25

Not Too Happy Now

I have been a member of Ancestry off and on for the past 12 or so years. For the most part, its has been a good relationship but there are a few snags along the way. I had my DNA done in 2018 and all made sense except for one feature. My results totalled 100% but at the bottom of the list, there was this feature< and I think that means "less than 1%. I have not been given an explanation for this as yet. Moving along, today, I noticed a new possible relative and when I looked at their info, I noticed their results were only 40% , yet Ancestry info said they are a "relative". I don't get how this can be. True, I am not up to speed on all the DNA ins-outs, but seems incorrect to me. Also, there are far too many errors in spelling on computer-generated record info and if the Census, birth, death records are to be taken as true, why are they mis-spelled and duplicated far too much? Am I being unreasonable?? I just may find another genealogy membership elsewhere. Thanks, Carolyn Needham Daniels

Carol Jones
2020-04-20 15:17:14

Love speaking with Ireland

Love speaking with Ireland, love having my problem solved. Hate that I have to start all over again.

Robert DeGour
2020-04-20 14:56:41

Meets my expectations so far

Meets my expectations so far. But want greater depth to Ancestry/Health after providing health history for grandparents, parents, paternal aunt, siblings, and cousins.

Mr John Brooks
2020-04-19 17:02:49

Very courteous staff with an…

Very courteous staff with an understanding of the issue which was given good attnetion and advised me on how to resolve the matter.

susan buhagiar
2020-04-16 17:26:00

The agent helped me quickly.

SWilhelm
2020-04-16 16:53:06

Very pleased with customer service agent.

I have been a member of Ancestry.com at first as a guest and then with a paid membership for many years now. There are many good parts to Ancestry and some draw backs. I also belong to several other sites and use Ancestry to gather some info the others do not gather. I did the DNA and found it to be a very interesting addition to my research efforts. I have been able to verify many of the DNA matches and love this research. I am very appreciative of those agents still working during this time of crisis because of the Coronavirus. Today I needed to verify my cancellation of paid membership with it in mind that I will most likely start again in a few months. My agent Kevin was so very helpful and pleasant and a pleasure to work with. He solved my issue without any problems and in a very timely manner....Thank you Kevin

Marilyn Taube
2020-04-15 20:09:17

I finally got help from Shauna to get…

I finally got help from Shauna to get my DNA results. I thank her for all her help and patience.

Ancestry FAQs

Can I combine Ancestry's Promo Codes?

No, you can't. Ancestry only support a coupon for a single order. You are free to choose, but you cannot choose multiple discount methods. Ancestry knows that customers want more benefits, so there are other benefits that can be obtained without Promo Codes.

Do I need to sign up for emails at Ancestry?

Yes, you need. By registering with ancestry.com and becoming the member of Ancestry, Ancestry's latest trends and membership news will be regularly sent to your mailbox. In addition to Ancestry Coupon Codes, you can also get new Ancestry products in the first time.

How much can I save at Ancestry?

Ancestry will provide customers with promotional activities from time to time, in millfoundation.org customers can even find the highest 70% discount activities. Customers can save $40 on average for every purchase made by Ancestry through popular promotions and special offers from millfoundation.org users.

How can I get social with Ancestry?

Whether it's Facebook or Twitter, Ancestry has its own account to meet customer needs. Ancestry will send notifications and welcome customers to make suggestions to improve the service system through social platforms. In addition, Ancestry will post some information about new products on social media platforms. Follow Ancestry now!

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About Ancestry

Ancestry Promo Codes: Ancestry is an online store that offers limited-time discount and Ancestry Coupon Codes on new items that change everyday. You can get serious savings on your purchase - sometimes up to 70% off. If you are not satisfied with the items you bought at tractorsupply.com, you have 30 days to submit a return request through the MY ORDERS page of your account. Go shopping online at Ancestry you can browse by category, or simply search for the articles you want.

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