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Finding awesome deals - Up to 60% off + 20 promotions with our Bensons For Beds Discount Codes, including Bensons For Beds 20% Off. You can take advantage of Bensons For Beds Promo Codes provided by Bensons For Beds to takes the opportunity to receive even more amazing offers.

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Bensons For Beds Reviews

Christopher
2020-05-12 21:03:49

Bought my bed from Rotherham

Bought my bed from Rotherham, had add a local courier called the delivery service. They were absolute excellent couldn't do enough for me. Moved my old bed out without questions and even move some furniture for me around my house. They are a credit to Bensons and highly recommend

Catherine
2020-05-11 12:38:11

Don't email, phone

The casters on my bed have split and are now spikes on my carpet. I've had to put cardboard under to stop it ripping my carpet. Currently waiting on the phone for over an hour to get this sorted. However Matt has been very helpful and will be posting replacements.Just to add, if you send an enquiry email, you will be waiting a very long time for a response, and the people monitoring the emails seem to have no idea about the 5 year guarantee. It's worth the wait to ring and get it sorted over the phone.

Miss Alice Raney
2020-05-04 05:16:00

Brilliant service

Brilliant service in the norwich store. Kept up to date with or order. Even though it was a busy time (as it was in December 2019) we had fab and fast delivery. Quick and easy when we went in store to order our bed and mattress. We also bought the side units to go with the bed, but didn't do this while in store as we didn't know if we needed them, so ordered them online the next day. I was pleasantly surprised that both orders came together. Only place I will buying beds from now on. Thank you

Joanne Zai
2020-05-01 10:25:51

Excellent sales staff and good delivery…

Excellent sales staff and good delivery men

HappySnapper
2020-04-30 17:53:15

New Bed - Damaged and Not Made Well

My new bed came in a damaged box. I noticed a few deep scratches on one the post and frame. I expect pristine, when I buy something new. The frame sides are made of two metal bars. The inner, that holds the sleeper (me), was only tack welded. The points that hold the middle beam is tack welded. This cheap tack welding looks to shorten the life of the frame. The scratches may get rusty. Apart from the cheap tack welding and factory made scratches, it's seems ok. Not worth buying, run.. go to a decent bed maker.

Rodney
2020-04-30 06:27:06

Purchase isn’t the best quality have…

Purchase isn’t the best quality have been in contact but to no avail

Kami
2020-04-29 11:19:25

I am very happy with my purchase

I am very happy with my purchase. Very comfortable bed :)

Mr Comben
2020-04-28 13:28:20

Bought my king sized electric ottoman…

Bought my king sized electric ottoman loft bed from here and the salesman was so helpful and advised good/bad with everything for our perfect purchase

lynne
2020-04-27 10:23:56

Excellent!

Excellent!! In particular Martin at the Lincoln store! He helped us choose a mattress and we picked a firm. He, along with all the staff there, were so patient and helpful!! Once this was delivered we found the mattress to be like sleeping on concrete.. SO contacted the store who assured us if after 40nights it was still not good they would replace it no problem and literally on the 40th night, it was sooo comfy!! No idea why but the bed is lush! No more back ache and sound nights sleep! I definitely would recommend giving them a try!

Amy Pincock
2020-04-23 08:26:11

Completely exceeded our expectations and turned a negative into a positive.

It's taken a while for me to write this review as we purchased our bed initially in October 2019 but it is deserved. My partner and I went into the Nottingham store simply for a look around but ended up finding the bed we wanted after a couple of hours. David, one of the members of staff showed us basically around every single bed before we arrived at the 'Bespoke collection by Staples'. We fell in love with The Pure Indulgence Ottoman bed but decided to leave the store and deliberate, even though there was no hard sale from David or Bensons, purely due to the cost. We returned that day and ordered The Super King, Pure Indulgence Ottoman bed with hotel height headboard. David kindly threw in some free pillows and a mattress protector. We were advised on dimensions and that there would need to be wiggle room for the mattress etc so would it fit up our stairs? Which we were confident it would. Delivery day came, along with the most lazy and unhelpful delivery drivers I think Bensons could possibly find. I had a call from the driver an hour or so before delivery who told me that they could not fit this bed through my house, without even seeing my house. My partner called me once they had arrived and told me that they had failed delivery and were taking it back to the warehouse despite him asking them to leave it so we could take it upstairs ourselves. They had literally took that mattress off the van, got it through the front door slightly and decided it wouldn't go up. No other parts of the bed were tried. Obviously I was furious and contacted customer services to be met with more unhelpful people who told me there would be something like 10% of the cost of the total bed (as it was handmade) to redeliver this plus remake it into a 'zip and link' mattress, which was what the delivery drivers told Bensons we needed. I was trying to explain to Customer Services that we didn't need that, we had measured the space and this would fit along with the fact that the drivers hadn't even tried but he didn't seem to care. The bed cost £3,300 and we were told there would still be a charge if we wanted to cancel the order so either way we stood to loose a lot of money. We went into the store the next evening and the store manager basically repeated what we already knew and gave us the new cost to have the bed remade into a zip and link mattress. We were naturally devastated that we had spent hard earned money on this lovely bed and nobody really seemed to care but decided to go home and see if we wanted to cancel or together or end up spending more money (over £4,000) to have this bed or cut our losses, loose some money and just buy a 'normal' bed. Myself and my partner went into the store the next morning as soon as it opened and thankfully David was there! He was semi-aware of what had happened as the manager had filled him in and at this point we had decided to cancel. We weren't willing to risk the bed being delivered again and the drivers telling us it 'wouldn't fit' to get hit with yet more charges and we also weren't willing to pay the difference for the zip and link mattress plus the charges. David genuinely was gutted for us and said he would see if there was a way he could remove the charges and have us pay the difference for the new mattress only. We must have been in the store for nearly two hours and he literally did EVERYTHING in his power so that we could still get our bed. David ended up even taking some of his own omission off so that we didn't have to pay as much. If that isn't going above and beyond in customer service then I don't know what is. We ended up paying a small difference for the new bed with alterations, it was delivered without problems and the new drivers this time actually said that the previous drivers were lazy and they could have fit the bed up the stairs... David literally saved the day here, he is amazing and if it wasn't for him we wouldn't have our bed. Thank you so much David and Nottingham store!

Neel Patel
2020-04-20 11:18:14

Friendly

Friendly, informed customer service

Sue
2020-04-18 20:36:08

recommended!

Great ordering service bed arrived as arranged

Mr G
2020-04-17 10:37:43

Items ordered and delivered all on…

Items ordered and delivered all on schedule with no issues.thanks

Deborah Rees
2020-04-17 09:59:29

Mattress most comfy we have ever…

Mattress most comfy we have ever brought. Staff supportive and helpful, no pressure to buy. Delivery went without a hitch.

John Clarke
2020-04-15 20:51:11

Friendly staff

Friendly staff, not pushy but there when needed!!

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Do I need to sign up for emails at Bensons For Beds?

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All Bensons For Beds Discounts

All Discounts 20
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Best Discount 60%
Last Updated May 2021

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