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Champneys Vouchers Offers November 2020

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Champneys Reviews

Sarah j c
2020-01-31 09:16:17

Stayed at three of their health spas…

Stayed at three of their health spas amazing service quality food and attention to detail

Bob Monkhouse
2020-01-22 14:00:46

Great - but with some issues

Good - absolutely beautiful location, stunning in fact, inside and outside of the spa is excellent - wide selection of treatments (however, not so good if booked less than 3 days in advance) - great facilities, 25m indoor pool, Jacuzzi, Orangery, waterbeds for lounging, steam and sauna's, outdoor whirlpool, etc - lots for exercise: gym, country walks, 20 classes a day for a wide range of activities - rooms are great, bed is on the hard side but very comfortable, good selection of towels, toiletries, dressing table with mirror and outlets nearby, proper hair drier (I had a room facing the lake on the ground floor with doors opening to a set of chairs and table) - friendly staff, helpful (only met two that weren't so good...) - particularly liked the ballet/pilates type class (has fun instructor) - large facilities, even with a lots of people doesn't feel crowded (at least not overly so)Bad- website booking ahead of time for treatments is time consuming and badly designed - you have to select each treatment and be shown a range of times (I found most returned unavailable), so you end up having to select many treatments before you find anything available. I was booking two-three days in advance of my stay. Took me two hours to find and book treatments due to unavailability. And didn't get ones I wanted. When I arrived at the spa, the list of treatments printed for me was wrong, it didn't include treatments I booked with the room booking. quickly sorted though. For a spa, the treatment booking online and in-house should be slick, not cumbersome and time-consuming and error prone.- one staff member, on the gym class booking fitness desk was consistently blunt to the point of being rude (she 'barked' at me, then I noticed she was same to other people). Another, when asked a question, just said, "I'm new, I don't know" ... to a simple question like where is the spa treatment desk?- you have to book lunch and dinner each day. And when you arrive at the restaurant area, quite often, there is no one there to seat you. So you wait, and wait, and a cue forms.- one of my treatments, a 25 min one, started just over 10 mins late and then she quite obviously rushed and rushed and then finished early! so the treatment was really only for 19mins (24% less time) Something about the scrub mixture being the wrong one. Couldn't help feeling cheated. UglyFound 3 double charged items on my bill at check-out, she had to use a calculator and then manually do the sums on paper while I waited. 'charity and gratuity fee' is automatically opted in. Found two charges on my credit card for £1 from check-in... lots of errors.Overall, I really enjoyed my stay, and I can tell they work hard to keep people happy, I would go back again. They get the majority of things right, but if you come to de-stress, any issues ruin that goal. One unfriendly staff member, lots of overcharges, time-consuming online treatment booking, all detracted unnecessarily from my stay. The overcharging on the bill and the treatment booking online needs to be smarten-up. New online booking system and accounting system perhaps. And staff should be trained on the basics like where stuff is before they are front-of-house. Staff missing from key stations, like the restaurant desk, check-in desk, should not ever be the case.

Thomas Cottam
2019-11-15 16:52:42

We stayed there a few weeks ago the…great

We stayed there a few weeks ago the service was fantastic the staff were so helpful the youn lady that did our spar treatment was first class so can you please look her name up for me my mane iOS Tom cottam I stayed at the one in the midlands the lady that run the restaurant even got us a cake for our 4o anniversary I was so pleased I booked agian be fore I left I stayed then in October 22 this year

Sally Burrows
2019-08-28 13:01:42

Champneys St Albans

Champneys St Albans. Friendly welcome, expert treatments and advice and great offers and samples.

Brian Tayler
2019-08-26 06:45:26

Just spent the weekend at Eastwell…

Just spent the weekend at Eastwell Manor. Room very comfortable, the outdoor pool a great way to cool off in all that (unusual) heat during the day.Food in the restaurant outstanding, and all the staff very cheerful and helpful. Kellie, Jeneba, Manuel and Andre were always smiling and took time to chat / meet any requests.Will be visiting again

Karen
2019-08-23 07:13:42

Lovely relaxing stay

Just back from 2 days here with my daughter. We got a really good deal on line and were very impressed on arrival .The manor house is stunning, the sun was out and the outside areas and pool were lovely.The staff were all very helpful , food was lovely and our room in the cottage mews was just perfect.If there was anything to complain about it would be the early wake uo from the mowing .My daughter had the clarins facial and absolutely loved it, she said the therapist was really lovely and she looked glowing after.We are already trying to book again, shame its not nearer to us .I read some negative reviews so was ready for trouble but staff, food , spa and our room was all perfect.

MB
2019-08-20 19:22:07

Champneys - Eastwell Manor

Review for Champneys - Eastwell ManorBooked a relaxing spa day for almost 100/person. Staff were very pleasant, food was very good though limited in selectionMy main concerns though were1. Kids were allowed in the pool and spa facilities throughout the day - shouting children, buggies etc do not make for a relaxing spa day at all.2. Overcrowding - far too many people allowed for the limited spa facilities that they have. They have a indoor pool, small jacuzzi that fits only around 4-5 adults, and a treatment pool. We found ourselves having to wait long periods to get to the jacuzzi, changing rooms, showers etcOverall I think the spa felt more like any other gym - and the gyms would be a lot cheaper (it's very similar to my virgin active which i pay a lot less for!). Would use a different spa next time as the price does not match the facilities .

Danielle Black
2019-07-23 23:37:25

I recently stayed over at Champney’s in…

I recently stayed over at Champney’s in Henlow for my mini moon and we had the most amazing time. The staff were lovely and the hotel was beautiful. A special mention to Ben who was working in the kitchen & Zac who was at the front desk for being extremely helpful and kind to us throughout our stay. I hope I get to visit again soon. All the best, Danielle & Darren

Mrs B
2019-07-03 13:27:02

Champneys Springs is just the tonic for me

I took out an annual membership in January 2019. It is the best money I have ever spent.Champneys Springs is close to my home and I can exercise to whatever level intensity I want from 7am until 10pm every day!Sometimes there are glitches, but that's life. I have stayed at 5 star Spa hotels and never had as good an experience as I do at Springs.

Tracy
2019-05-13 15:40:50

forest mere

i went to forest mere and had the most wonderful time, pampered and looked after brilliantly. the food was lovely and by the end of it all i didnt want to come home. i would recommend them without any hesitation.

Amy
2019-03-27 13:52:36

Absolutely loved my time there

Absolutely loved my time there. I visited the Henlow spa, everything was immaculate and the food was lovely, plenty of entertainment throughout the day there so you're not just stuck in the pool with nowhere to go. Bought my voucher online with 25% off and other than a 10 minute wait to get through to book everything else was perfect.

Hayley Atkinson
2019-01-03 20:32:02

Champneys Springs has is a very good…

Champneys Springs has is a very good spa with excellent treatments.

Daisy Baker
2018-12-18 07:02:42

Tring, fabulous but could be improved

Have been a couple of times in Tring. Good value for money, great healthy food and plenty of fitness classes. Lovely and memorable waitress called Jessica who I've not seen there for quite some time now. But in general the waiting staff are all very polite and accommodating.But most recently, when I went a few of the instructors were showing up to the classes 10minutes late a few times. Also there is absolutely no phone signal, so good luck trying to contact your family or checking up on work. And there are no clocks anywhere?! Difficult to keep track of time if you don't want to carry around an unusable phone or if you don't own a waterproof watch.

Yvonne Mcleod
2018-12-16 13:23:45

Citrus blush is my favourite...

Citrus blush is my favourite, smells great n feels amazing, the foot scrub and foot butter is the best I've used...

CLWc
2018-07-20 13:56:27

Champneys Spa Day for Two with Lunch at Tring

I had been given a voucher for a spa break by my mother at Christmas. To use the voucher during the summer months I’ve had to supplement the cost by £63 taking the grand total to £198 without treatment. I then spent an additional £150 for 50 min full body massage. So in total £350 for the day. Generally the experience was ok but there were some concerns.Negatives:Numbers of staff on ground and trained first aiderFew staff on the grounds. I injured myself on the outside jacuzzi and couldn’t find any staff in the vicinity. I had to walk across the grounds with a bleeding toe to find a member of staff in reception. My injury wasn’t substantial but I was concerned about contaminating the area for others. Both staff at the time were serving other customers. The staff were polite and acted promptly but they could not find plasters in their first aid box and had to go search for some in their office. The reason I am writing this is that if they had a true medical emergency I would be in doubt that they would be adequately prepared / equipped to deal with it and Champneys management need to improve this. If I’d had a more serious incident in the grounds there was no member of staff on hand or visible. Water temperature control in ladies day changing room showers These were at one point extremely hot - so much so that my companion and I struggled to put our heads under to rinse off shampoo/ conditioner. There is no means of regulating the water temperature. It was on the verge of being burning hot and Champneys need to ensure that this is correctly monitored.Our treatments were disappointingMine was ok but my friend who I had treated for the day told me she only got a back massage and the pressure was too light. The therapist didn’t turn her over or do her legs and arms

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