Free Shipping Troll And Toad December 2023
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Troll And Toad Reviews
Krilars
2019-11-15 13:15:38
I don't get the negative reviews
I don't get the negative reviews, especially when it comes to card condition. (reddit has been rather vocal about that)I've purchased from Troll & Toad 10-15 times over the past few years, 10-50 cards pr order, lots of rare Pokémon cards as well as common/uncommon. They always arrive without damage fairly fast (2 weeks from the U.S to Norway is not bad).The prices are good as well compared to other tcg sites. Unfortunately TCGplayer.com is rarely an option due to very high shipping rates.Also, I've never received a card that did not stand up to the condition listed on troll&toad, no matter which Vendor I chose to buy from. (T&T fulflls them either way)
Janne
2017-02-14 19:44:52
Some money lost for nothing and bad response to customer feedback
I want to share my experiences with Troll and Toad, and warn international customers about Troll and Toad security check.Their variety of Pokémon cards was good and prices were moderate, so I wanted to order specific Pokémon cards which are difficult to come by for example by opening booster packs.I placed two different orders at Troll and Toad during different days.I placed my first order, and I got order an confirmation in my email and it took me a pair of days to realize that I need to go complete the security check at their website.I made login to my bank service provider, checked and recorded the sums charged in dollars in two different charges by Troll and Toad (as instructed).First order was charged as 127,92 EUR.Then I login to Troll and Toad website and entered one of those amount, but the security check failed and there is a "single shot" try.No reason for failing the security check was provided in any form, which left me wondering.This fail was followed by Order Canceled status in the order history.Troll and Toad made a refund in my credit card in the same amount of dollars, and I didn't have much to complain.After a week or so I decided to try again.I made similar procedure as with my first order, and I got an order confirmation in my email as well as before.I login to my bank service provider straight after placing the order, but found out that the charged sums were visible only in EUR.Thus I followed a link at Troll and Toad website, which leads to daily currency exchange rate between dollars and EUR.I made separate Excel worksheet where I tried to accurately convert the charged sums to dollars.Then I entered this sum in dollars to Troll and Toad security check and failed again.This was already somewhat frustrating, but then again I could expect the refund to happen.Second order was charged as 155,27 EUR.Troll and Toad refunded me again, after the order was canceled.Then after a pair of weeks I checked again my credit card account in my bank service provider online service and found out a surprise.The refundings were calculated by credit card company with different currency exchange rate as follows:First order refund was 120,48 EUR (I paid 127,92 EUR)Second order refund was 148,02 EUR (I paid 155,27 EUR)Thus I practically lost almost 15 EUR by simply placing orders to be refunded!I contacted their customer support via their webpage four times regarding this.Basicly I demanded to four answers (based on my imagination what could have gone wrong in the security check procedure):-are they willing to compensate my losses?-why I failed the security checks as specifically in the first time there should have been no failure according to my best understanding?-instructions how many decimals shall be used when entering the sum for the security check?-instructions whether comma or period shall be used when entering the sum for the security check?Every time I contacted them they only provided me an email with "standard instructions":"It appears that the security process was not completed for this order.If this process is not completed with a certain time frame the order will cancel and a full refund will be issued back to the card used upon checkout.Our system lets you know before and during checkout that you are entering this process and it has to be completed.The customer placing the order has to physically check a box agreeing that they will complete this process and if they do not it will be canceled.If you place a new order and need further assistance completing this process, please let us know and we will further assist you.Again you will be informed upon checkout that you are getting ready to enter this process."...which is basicly saying:-there has been a failure in the security check,-I should place a NEW order, and -contact them if I need assistance in the security check!Should I call them or what, since I already contacted them three times for exact and clear written instructions what is required to pass the security check!Why on earth would I want to risk my money once more if there is no guarantee whatsoever that I would pass the security check!Fourth time of contact they finally responded in person and I was offered opportunity to clear their check via email. Also they restored my shopping cart of previous failed order. However, a workaround of this security queue system exist also using Amazon payment. Thus I managed to process the order simply using my Amazon account.Later on, after once more pointing out that I should have entered the sum correctly and I still believe I entered the numbers correctly, they responded me that the problem was indeed with the sum entered with comma (as in America they use point typically, but in my country bank services work with comma). Also their IT would check the issue.Also they reminded that it would be enough to contact them in case of security check failure. No compensation was offered for testing the security system with my 15 EUR.Well hopefully the actual ordered cards will be as expected.Edit: My order arrived quite soon after order, and cards were packaged properly and OK. Thus overall rating increase to 3 stars.So, as a conclusion, international customers be warned that I would not suggest to place a substantial order including security check on their website if you haven't passed their security check previously.
Cody Knight
2019-10-24 20:46:37
Troll and Toad is A1 for trading card fans
My Troll and Toad experience was phenomenal!Not only was the delivery quick and efficient, the cards I ordered were in very good condition, and well-packaged. I did have a problem when I placed a certain card in my cart but after I ordered, it was gone, I contacted Troll and Toad and they were really understanding and nice about it.Overall experience using Troll and Toad was very good, and I will be buying more of their cheap and amazing selection.
Mike Fraley
2009-09-17 19:39:37
Great customer service
I had this site recommended to me by others, and so I gave them a shot by ordering a used gaming product from their site. It quickly arrived, but apparently the previous owner mismatched some of the components of the product, and it went unnoticed by Troll and Toad when they re-sold the product. They shipped quickly and it arrived fast, and when it arrived I noticed the error. I called them and they worked quickly to propose a solution. Even when things go wrong, they go the extra mile to make things right. I'm impressed. I'll be doing business with them again.
BlackHood
2019-10-31 16:34:46
10/10
Im glad that I placed my order with Troll and Toad despite all the negative reviews. They offered the cards i bought at the cheapest price. Their service is great. They responded to my mail on the same day and even granted me a one time discount. Their delivery is quick. Troll and Toad shipped (UPS Worldwide Saver) my order on Thursday and I received it on Monday (I live in Germany). My cards were well-packaged and in near mint condition just like described. Overall Im really happy and recommend buying from Troll and Toad.
Idontwant Totell
2020-03-03 19:26:05
No issues with order
Ordered about 7 Pokemon cards, came to about $5. After 4 days got the notice they shipped, and they arrived on the 7th day after placing it. So I got a confirmation when I placed the order, got a notice when it shipped, got what I shipped and they were in fine shape, and a week from placing my order I'm happy.
Stephen Beausoleil
2018-10-11 12:50:05
Buying and returning with Troll and Toad
Buying and returning with this company are a breeze. I returned an order around $300, and customer service was both helpful and understanding. I would recommend this company based off of this.
CG
2016-10-10 14:20:05
Great Selling Experience
Sold some of my old Pokemon Promos and Foils and received prompt payment and excellent customer service throughout the entire selling process. Both Liz and Sarah were more than exceptional with my nagging calls to double, triple, and quadruple check everything went as planned. I've sold to Trollandtoad multiple times while parting out my Pokemon and Yugioh collections and would recommend them to anyone for their fair buylist pricing and excellent service.
Nathan Johns
2020-04-25 09:16:51
I have ordered from then 3 times
I have ordered from then 3 times. My third time was last week. And normally the package arrives within a week. I ordered my package about 6 days ago. I got the confirmation that it was shipped today. But due to recent events its understandable. Now for the cards I'm a collector and recently read what their condition breakdown of a card is. Because if you havnt noticed the best condition card you can buy from them no matter the price is Near Mint. NM. This was something I didnt realize the first time but the second I noticed the NM pokemon 1st edition cards holos, rates a little under half would be pretty good and the other half would have Whiting on the edges scratches. So it is a gamble. BUT!!! They do state on their website about this exact thing. In short they state what they believe near mint means. And they specify this site may not be for collectors. Fair enough. I only collect vintage pokemon cards. Base set through Skyridge. And they do have some good prices on cards. But its still a gamble but to me most of the time its worth it. So far. If your looking for mint condition cards you better look on Ebay. So far I mean everything is good. I'll leave a final review on this 3rd order that comes in soon. I read alot about ppl sending in gem mint rare cards to sell them and them switching them out with bad ones and telling the sellers that the cards they sent in are not good. I have seen alot of these but I want to believe they woildnt do that. It seems like if that really happened that many times there would be an investigation since so many ppl had the same story. Business like that cant stay in business. But I don't know as I buy cards. And so far I havnt been upset. Good prices on vintage cards. As I see it I'm collecting as many as j can. The price for these kinds of cards will only go up and everh year there will be less and less until a regular non holo base set card goes for 10x the amount. Hold on to them. Trust me
Carterbeatsthedevil
2018-08-30 15:37:35
Not sure what's up with all the…
Not sure what's up with all the negative reviews I've seen for T&T. I think what's most telling about the negative reviews is that a Troll and Toad representative almost always responds to them politely. I've had nothing but positive experiences with them. They have a fantastic selection. We nerds are an angry lot, I guess.
Troll And Toad FAQs
Can I combine Troll And Toad's Promo Codes?
No. Troll And Toad does limit the number of Promo Codes used in one single order at the same time. Usually Troll And Toad Discount Codes that can be used for a single order is very limited. Customers need to abide by the Troll And Toad's coupon usage rules.
Do I need to sign up for emails at Troll And Toad?
Yes, you need. You will not miss the membership benefits of Troll And Toad. Just need your email address and some information to become a member of Troll And Toad. Easy! And then enjoy the great convenience, and have a happy shopping experience in Troll And Toad.
How much can I save at Troll And Toad?
According to different promotional activities, the discount prices of Troll And Toad products are different, and customers can enjoy the 25% of the original price of the order. millfoundation.org provides customers with a variety of Promo Codes and different types of promotional information, and Troll And Toad shoppers can get up to 25% discounts.
How can I get social with Troll And Toad?
Do you have suggestions to help Troll And Toad improve the service? You can make suggestions on the official Troll And Toad channel on Facebook or YouTube. All suggestions are welcome by Troll And Toad! You may want to learn more about Troll And Toad, please follow the channel immediately and don't miss any opportunity to follow the latest trends.
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